How does the text define a buffer?
A) a writing strategy used to avoid liability
B) a writing strategy used to soften the blow of bad news
C) a writing technique used to promote resale of your products
D) a writing technique used in messages written using the direct strategy
Correct Answer:
Verified
Q1: Bad news can be de-emphasized by putting
Q2: You can soften the impact of a
Q3: One important reason to include a buffer
Q5: Any reasons for refusing a request should
Q6: Which would be the best closing sentence
Q7: This sentence is an effective buffer: We
Q8: Following up a telephone call with a
Q9: Most readers will accept bad news more
Q10: Most readers will find it inappropriate and
Q11: When writing a bad-news collection letter, your
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