According to the text, 95 percent of work e-mails are considered to be routine.
Correct Answer:
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Q8: It is necessary to express appreciation for
Q9: When sending a message to share information,
Q10: You should either make a telephone call
Q11: You need to send a message to
Q12: There are several well-used expressions of appreciation
Q14: The claim should be filed as soon
Q15: The direct approach is usually most appropriate
Q16: Claim response letters often include apologies to
Q17: Thank you for your letter of ...
Q18: When communicating with people outside an organization,
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