Abby is a manager in a toy store. She is screening and evaluating resumes for a sales associate position in her store. She is very concerned whether the new sales associate will have the appropriate skills for the job and how to motivate them once they are hired. The primary management function indicated is
A) planning.
B) organizing.
C) leading.
D) controlling.
E) delegating.

Question

Quizplus · Accepted Answer

Abby's concern about the sales associate's skills and motivation indicates that she is focused on the human aspect of management. Leading involves motivating, inspiring, and guiding employees towards achieving organizational goals. Therefore, Abby's primary management function is leading. Planning or organizing would be indicated if she was determining how many sales associates to hire, setting schedules, or developing a training program. Controlling would involve monitoring performance and ensuring goals are met. Delegating would involve assigning tasks to others.

Abby Is a Manager in a Toy Store