Quality management is an organizational commitment to continuous process of improvement that expands the definition of customer to include everyone involved in the organization.

Question

Quizplus · Accepted Answer

Quality management is indeed an organizational commitment to continuous improvement, and it aims to satisfy the needs of everyone involved in the organization, including customers, stakeholders, employees, and suppliers, among others. Therefore, the definition of customer is broadened to include all these individuals or entities.

Quality Management Is an Organizational Commitment to Continuous Process of Improvement