In which of the following conditions is an advantage when group incentives encourage competition between groups of employees?
A) when concern for costs obscures customer service
B) when groups try to outdo one another in satisfying customers
C) when competition replaces cooperation to meet company goals
D) when competition for sales obscures the importance of ethical behavior
E) when performance goals consider only one objective,such as sales growth

Question

Quizplus · Accepted Answer

When groups try to outdo one another in satisfying customers, group incentives that encourage competition can motivate employees to improve performance and achieve higher levels of customer satisfaction. This can ultimately benefit the organization by increasing customer loyalty and retention.

In Which of the Following Conditions Is an Advantage When