ThinkBig Inc.has been known for its excellent customer service since its start more than 40 years ago.The company carefully selects employees based on their combination of skills and commitment to the company's values of service and quality.How does ThinkBig's selection process contribute to the company's high performance?
A) ThinkBig focuses on outcomes that can be defined in specific terms.
B) ThinkBig can benefit from the use of teamwork and employee empowerment.
C) ThinkBig's selection process avoids the use of psychological testing.
D) ThinkBig's employees have more technical skills than competitors' employees have.
E) ThinkBig's employees not only know how to do their work,but also are enthusiastic and committed.

Question

Quizplus · Accepted Answer

ThinkBig's selection process focuses on finding employees who not only possess the necessary skills but also exhibit enthusiasm and commitment to the company's values. This contributes to the high level of customer service that the company is known for, as employees who are passionate about their work are more likely to go above and beyond for customers.