The three things human resource management needs to define in a customer-oriented approach are
A) the customer needs, the size of the organization, and the number of customers.
B) the customer groups, the customer needs, and the activities required to meet those needs.
C) the size of an organization, the customer groups, and the level of motivation of the customers.
D) the size of the organization, the number of customers, and the customer needs.
E) the dedication to quality, the size of management, and the goals of the organization.

Question

Quizplus · Accepted Answer

In order to have a customer-oriented approach, human resource management needs to identify the different customer groups, their specific needs, and the activities required to meet those needs. This approach is focused on understanding and serving the customer's needs and improving the customer experience, which ultimately leads to increased customer satisfaction and loyalty. The size of the organization and number of customers are important factors, but they are secondary to understanding the customer groups and their needs. The other options do not accurately depict the key factors that should be considered in a customer-oriented approach.

The Three Things Human Resource Management Needs to Define in a Customer-Oriented