Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area. Grouping work units this way is known as departmentalization by
A) function.
B) customer.
C) product.
D) specialty.
E) location.

Question

Quizplus · Accepted Answer

Departmentalization by customer involves grouping work units based on the type of customer served. In this case, Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area, indicating departmentalization by customer.

Citibank Has One Group of Loan Officers Who Handle Consumer