A carefully focused,customer-oriented services strategy frequently allows service organizations to acquire new customers in poor times.

Question

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A carefully focused and customer-oriented services strategy helps service organizations to stand out in a crowded market, build trust with customers, and increase customer loyalty. When economic times are tough, customers may be more discerning in their purchasing decisions and more likely to seek out the best possible service. By providing a high level of customer service, organizations may be able to attract new customers and retain existing ones even in challenging economic times.

A Carefully Focused,customer-Oriented Services Strategy Frequently Allows Service Organizations to Acquire