The _________ program,developed in Europe,is a quality standard that every respectable organization in the world strives to achieve.
A) Deming approach
B) Juran approach
C) Malcolm Baldrige approach
D) ISO 9000
E) PIMS
Correct Answer:
Verified
Q34: Service guarantees are ways to reduce customer's
Q35: Which is NOT a major service quality
Q36: A service profit chain recognizes that there
Q37: A service guarantee should be viewed as
Q38: Loyal customers tend to _.
A)feel a sense
Q40: From a provider's perspective,service quality is defined
Q41: COMPLETION QUESTIONS
Customer Loyalty
Customer Delight
Perceived Service Quality
Service Delivery
Q42: COMPLETION QUESTIONS
Customer Loyalty
Customer Delight
Perceived Service Quality
Service Delivery
Q43: Describe the service quality gaps that can
Q44: During a meeting of top management,the discussion
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