A extraordinary service guarantee possesses all of the following characteristics EXCEPT
A)It is unconditional.
B)It is easy and quick to collect on by the customer.
C)It is easy to understand.
D)It is developed to favor the service organization.
E)All of these characteristics should be included in a good service guarantee.

Question

Quizplus · Accepted Answer

The statement "It is developed to favor the service organization" contradicts the purpose of a service guarantee, which is to provide assurance and confidence to the customer. A good service guarantee should be focused on benefiting the customer, not just the organization. Therefore, option D is the incorrect characteristic that should not be included in a good service guarantee, and the correct answer is D.

A Extraordinary Service Guarantee Possesses All of the Following Characteristics