Recent surveys of ESS and MSS systems users indicate that, though 80% of respondents agree that web-based self-service systems can lower HR operational costs, only 40% believe that their company is actually achieving this result. This discrepancy may be due to
A) systems requiring frequent updates from vendors.
B) lack of motivation to use such systems.
C) technology not being user-friendly.
D) systems not providing adequate features.
E) frequent systems malfunctions.

Question

Quizplus · Accepted Answer

The discrepancy between the high percentage of respondents who believe that web-based self-service systems can lower HR operational costs and the lower percentage who believe that their company is achieving this result may be due to technology not being user-friendly. This could be a major obstacle preventing users from fully utilizing the systems and realizing their cost-saving benefits.

Recent Surveys of ESS and MSS Systems Users Indicate That