Six months ago,Henri's consumer debt of $3,000 was referred to a collection agency.The first thing the agency did was to phone Henri's employer and confirm his employment.Like clockwork thereafter,every Monday afternoon Henri could expect to return home to a message on his answering machine asking for payment on account.He could also expect a letter from the agency to arrive each Friday,complete with a printed return envelope for his "payment." Finally,on a monthly basis,he would receive a statement of his account,together with accruing interest,and the advice that "prompt payment will avoid our placing this matter in the hands of our lawyers for collection."
-Provincial legislation governs the behaviour of this type of financial agency.
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