Research shows that Americans apologize twice as often as the Japanese.
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Q31: Which is NOT a good conversational listening
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Q33: When face-to-face apologies are not possible,then the
Q34: Conflict is detrimental when it _.
A)threatens the
Q35: Conflict is always an unhealthy form of
Q37: Seeking forgiveness is the most important goal
Q38: Facework refers to verbal and nonverbal behaviors
Q39: A passive-aggressive person attacks or embarrasses another
Q40: Current research holds that all expressions of
Q41: Using a topic of your choice,write a
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