A good service-level agreement defines the customer's right to audit the provider's compliance and to conduct on-site inspections.

Question

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A good service-level agreement should include provisions that allow the customer to audit the provider's compliance with the agreement and to conduct on-site inspections to ensure that the service is being delivered as promised. This helps to establish trust and accountability between the customer and provider.

A Good Service-Level Agreement Defines the Customer's Right to Audit