Which communication technique is used to handle patient complaints?

Name: Which communication technique is used to handle patient complaints?
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Negotiation is the best communication technique for handling patient complaints as it allows both parties to come to a mutually acceptable agreement. Persuasion may come across as manipulative and bargaining may not address the root cause of the complaint. Nonverbal cues alone are not sufficient to effectively handle a patient complaint.

Which Communication Technique Is Used to Handle Patient Complaints