Which of the following service interfaces is unable to unable to offer transactions and self-service?
A) Video/DVD
B) Interactive kiosks
C) Online/Internet
D) Telephone IVR
E) None of the above

Question

Quizplus · Accepted Answer

Video/DVD is a passive service, meaning it cannot offer transactions or self-service capabilities. The customer can only watch pre-recorded content, without any interaction or ability to make a request or transaction. The other options (B, C, and D) are all interactive interfaces that can offer transactions and self-service features.

Which of the Following Service Interfaces Is Unable to Unable