__________ CRM systems are used to create statistical models of customer behavior, to determine the value of customer relationships over time, and to create forecasts about acquiring, retaining, and losing customers.

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Analytical CRM systems are specifically designed to analyze customer data and create statistical models to predict customer behavior and future trends. Collaborative CRM systems focus on communication and collaboration between different departments and stakeholders, while operational CRM systems focus on streamlining and automating business processes related to customer interactions. Statistical CRM is not a widely used term in the industry.

__________ CRM Systems Are Used to Create Statistical Models of Customer