Question 1

Arbitration involves a neutral third party who tries to improve communication between negotiating parties and keep them focused on relevant issues.

Accepted Answer

Arbitration involves a neutral third party who makes a binding decision to resolve a dispute, rather than just improving communication and keeping focus on relevant issues, which is more characteristic of mediation.

Question 2

Which of the following would contribute to a high performing team?

Accepted Answer

In order to have a high performing team, it is important for team members to be experts in their respective tasks, to have a clear understanding of how their individual tasks contribute to the overall team goal, and to recognize that their tasks are interdependent with those of their team members. Therefore, all of the options mentioned - A, B, and C - contribute to a high performing team.

Question 3

Resolving and negotiating conflict is seen as a:

Accepted Answer

Resolving and negotiating conflict is a crucial skill to have in any team to maintain healthy relationships and effective communication. Failure to address conflicts can lead to resentment, division, and decreased productivity. Therefore, it is a "must have" team skill.

Question 4

In general,teams are expected to perform:

Accepted Answer

Teams are generally expected to perform at a higher level than individuals because they have diverse skills, opinions, and experiences that can enhance problem-solving and decision-making. However, this assumes that the team is properly trained and managed, and is motivated to work together towards a common goal.

Question 5

The bargaining zone in a classic two-party negotiation is defined as the zone between one party's minimum reservation point and the other party's maximum reservation point.

Accepted Answer

The bargaining zone is indeed defined as the zone between one party's minimum reservation point and the other party's maximum reservation point in a classic two-party negotiation.

Question 6

With respect to teams and teamwork,the key question for managers and team leaders is:

Accepted Answer

The key question for managers and team leaders is to ensure that teams and teamwork are utilized to everyone's best advantage. This means that the focus should be on achieving the desired outcomes efficiently and effectively while also ensuring that individual team members are able to maximize their potential and contribute to the success of the team. Balancing the needs and interests of both the team and individual members is crucial for achieving sustainable success.

Question 7

A "must have" skill for a team is:

Accepted Answer

Accepting suggestions is a "must have" skill for a team because it allows for the free flow of ideas and perspectives, which can lead to better decision-making and problem-solving.

Question 8

Alternative dispute resolution utilizes mediation and/or arbitration but only after direct attempts to negotiate agreements between the conflicting parties have failed.

Accepted Answer

Alternative dispute resolution methods such as mediation and arbitration are typically used when direct negotiations fail to resolve the conflict.

Question 9

Managers of high performing teams:

Accepted Answer

Managers of high performing teams carefully plan and choreograph individual jobs integrated into the team tasks. This ensures that each member knows their specific role and how it contributes to the overall success of the team. By doing so, they create a cohesive and efficient team that is able to achieve high levels of performance. Allowing team members to do whatever they want (A), fostering disruptive acts (C), and provoking competition (D) can lead to conflicts within the team and actually hinder performance. While it is important for managers to ensure that their team members are happy, this is not the only consideration when it comes to creating high performing teams (E).

Question 10

What factor distinguishes a group of people from a high-performance team?

Accepted Answer

A high-performance team is distinguished by the way members work with one another to achieve common goals. While a group of people may work together, they may not necessarily have the cohesion and collaboration necessary to be considered a high-performance team. Social diversity, luck, and task difficulty may be contributing factors, but the way members work together is the defining factor.

Question 11

In a two-party negotiation,the minimum reservation point refers to the smallest outcome that one party is willing to accept and the maximum reservation point refers to the largest outcome that the other party is prepared to eventually offer.

Accepted Answer

This statement is correct. In a two-party negotiation, each party has a reservation point, which is the lowest or highest outcome they are willing to accept or offer, respectively. The minimum reservation point is the smallest outcome that one party is willing to accept, and the maximum reservation point is the largest outcome that the other party is prepared to eventually offer.

Question 12

What is the teamwork effect?

Accepted Answer

The teamwork effect refers to the positive outcomes that result from team members working together for a long enough time to learn each other's skill, interactions, and ways of performing. As a result, they can perform more effectively and efficiently together.

Question 13

A negotiator's personal best alternative to a negotiated agreement BATNA)addresses his or her question: "What will I do if an agreement cannot be reached?"

Accepted Answer

A negotiator's BATNA helps them determine their course of action if they are unable to reach an agreement with the other party. It is an important factor to consider during negotiations.

Question 14

Things people do to help teams succeed and help their members enjoy the team experience is called:

Accepted Answer

Team contributions refer to the actions and efforts made by individuals to help the team succeed and enhance the team experience for its members.

Question 15

Too much "telling" and too little "hearing" occurs when the negotiator becomes overconfident,believing that his or her position is the only correct one,and failing to see the needs of the other party and the merits of the other party's position.

Accepted Answer

The answer of Too much "telling" and too little "hearing"...

Question 16

High performing teams:

Accepted Answer

High performing teams are characterized by their ability to perform individual tasks nearly flawlessly and in near perfect order and unison. This level of coordination and precision allows them to achieve their goals efficiently and effectively. Luck and happenstance may play a part in their success, but it is not the primary factor.

Question 17

According to the textbook,which of the following are "must have" team skills?

Accepted Answer

The textbook lists all three skills - encouraging and motivating others, persuading others to cooperate, and avoiding disruptive acts and words - as "must have" team skills. Therefore, the best choice is D, all of the above.

Question 18

In conducting a principled negotiation,a person should separate the people from the problem;focus on interests,not on positions;generate many alternatives before deciding what to do;and insist that results are based on an objective standard.

Accepted Answer

This is the correct description of the four principles of principled negotiation, also known as "Getting to Yes" negotiation.

Question 19

Nonrational escalation of conflict occurs when the negotiator becomes committed to previously stated demands and allows needs for "ego" and "face-saving" to increase the perceived importance of satisfying those demands.

Accepted Answer

Nonrational escalation of conflict is a real phenomenon where negotiators become rigid in their demands due to psychological or emotional factors such as ego or face-saving, and escalate the conflict even when it is not in their best interest.

Question 20

Mediation involves a neutral third party who acts as a "judge" and issues a binding decision to resolve a dispute.

Accepted Answer

Mediation involves a neutral third party who helps the parties communicate and reach a mutually agreed-upon resolution, but the mediator does not issue a binding decision.

Quiz 15: Teams