Francisco, a project manager at a telephone systems engineering firm, is holding a meeting in which he announces to the members of his work group that from now on, they will need to copy him on all email correspondence with clients. This raises an uproar, which Francisco quells by holding up a hand and saying, "This is the way I want it done!" He looks around the room before saying "Any questions?" in a tone that implies there had better not be any questions. As a result, the team members comply, but every time one of them has to copy Francisco on a client email, no matter how insignificant the subject matter, they resent it. This is an example of resistance brought about by
A)misunderstanding.
B)different assessments.
C)peer pressure.
D)self-interest.
E)management tactics.

Question

Quizplus · Accepted Answer

Francisco is using a top-down management approach and forcing his team members to comply with his new rule without any explanation or discussion. This tactic is likely to cause resentment and resistance among team members. The team members may feel that their autonomy and trust are being compromised by this new rule. Ultimately, this kind of resistance can be damaging to the project and may result in lower productivity and employee satisfaction.

Francisco, a Project Manager at a Telephone Systems Engineering Firm