To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through
A)education and communication.
B)facilitation and support.
C)negotiation and rewards.
D)manipulation and cooptation.
E)explicit and implicit coercion.

Question

Quizplus · Accepted Answer

Manipulation and cooptation involve using tactics such as bringing in influential individuals, offering rewards or incentives, or making symbolic changes to gain support for a change. In this case, appointing a union official to the executive committee is a symbolic change designed to co-opt union support for the new employee management procedures.

To Help Implement a Big Change in Its Employee Management