In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. This is an example of encouraging the use of
A)cognitive conflict.
B)affective conflict.
C)psychological conflict.
D)custom-made solutions.
E)groupthink.

Question

Quizplus · Accepted Answer

Encouraging employees to approach a problem from a different viewpoint than their original one promotes cognitive conflict. This type of conflict focuses on differences in ideas and perspectives, rather than personal emotions or feelings. The goal is to generate creative and innovative solutions to the problem at hand.

In Trying to Make a Conflict Between Two Employees Less