Scenario A

Scenario A.Luna is a manufacturer of fashion jewelry.The company has been operating for the past decade and is well known.When the CEO,Aimee,was asked by a local newspaper during an interview about the secret to her success,she stated that there were several reasons.She makes sure that the company always introduces new styles of jewelry to suit changes in tastes and stay a step ahead of her competitors,and the company offers its customers the best by using fine-quality semiprecious stones in artful settings.She also stated that the company's salespersons cater to customers individually to help them purchase jewelry appropriate for their personal style.Luna has its own exclusive website,which can be accessed anywhere in the world,and customers are promised that they will get what they order within 36 hours.
-Which of the following fundamental success drivers of performance has Aimee achieved by ensuring that every customer has a salesperson to advise him or her while choosing jewelry?

A) sustainability
B) service
C) quality
D) cost competitiveness
E) innovation