Customer satisfaction depends ________.
A)on the work of nurses and teachers,but not financial planners
B)on employees' attitudes and behaviours
C)mainly on the attitudes of managers
D)only on the work of marketing people

Question

Quizplus · Accepted Answer

Customer satisfaction depends on the attitudes and behaviors of employees who directly interact with the customers. This includes not only front-line staff but also other employees such as managers and support staff who contribute to the overall customer experience. While financial planners and marketing people may also play a role in customer satisfaction, their work alone is not sufficient to ensure high levels of customer satisfaction.

Customer Satisfaction Depends ________