Which of the following is true for organizational citizenship behavior (OCB)?
A)OCB is a performance measure of efficiency.
B)The requirements of OCB are spelt out in employee job profiles.
C)OCB is the behavior leading to permanent withdrawal from an organization.
D)OCB is discretionary behavior which promotes the effective functioning of the organization.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior (OCB) refers to discretionary behavior that an employee engages in, which promotes the organization's effective functioning. It is not explicitly stated in job profiles and is not a performance measure of efficiency. It is different from withdrawal behavior, which refers to employees leaving the organization permanently.

Which of the Following Is True for Organizational Citizenship Behavior