The "impersonality" of bureaucracies refers to the fact that
A) people rarely have the opportunity to get to know one another.
B) workers are so rigidly controlled that they lose their individual identities.
C) work-related decisions are based on logic rather than emotions.
D) workers treat customers with unfriendly attitudes.

Question

Quizplus · Accepted Answer

The "impersonality" of bureaucracies refers to the fact that work-related decisions are based on logic and rules rather than personal emotions or relationships. Bureaucracies strive to be fair and objective, which can come across as impersonal to individuals seeking more personalized treatment.

The "Impersonality" of Bureaucracies Refers to the Fact That