Zeus Industries sells satellite television systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they think the senior managers want to hear.Some middle managers are unable to deal with the vast amount of information in this fast-changing industry. When subordinates manipulate information so that it will be seen more favourably by their managers,________ occurs.

Question

Quizplus · Accepted Answer

Filtering occurs when subordinates manipulate information to make it more favorable to their managers' expectations. This is likely the barrier hindering communication mentioned in the scenario where senior managers feel like their employees are only telling them what they want to hear.

Zeus Industries Sells Satellite Television Systems