An organization that measure the "voice of the customer VoC" is
A)International Standards Organization ISO.
B)American Society for Quality ASQ.
C)American Customer Satisfaction Index ACSI.
D)J.P.Tower and Associates

Question

Quizplus · Accepted Answer

The American Customer Satisfaction Index (ACSI) is an organization that measures customer satisfaction levels in various industries and sectors. It is dedicated to analyzing and measuring the "voice of the customer" (VoC) and has become a trusted source for customer satisfaction benchmarking. The other options, ISO, ASQ, and J.P. Tower and Associates, focus on quality management and do not specifically specialize in measuring customer satisfaction.

An Organization That Measure the "Voice of the Customer VoC