Which of the following are benefits of self-managed work teams?
i.Improved customer service
ii.Increased goal congruence among team members
iii.Increased control by top management over outcomes
A) i and ii
B) i and iii
C) ii and iii
D) None of the given answers

Question

Quizplus · Accepted Answer

Self-managed work teams have proven to improve customer service because they are empowered to make decisions and take action quickly. They also increase goal congruence among team members as they work towards a common goal and are responsible for their own success. Increased control by top management over outcomes does not apply to self-managed work teams as they are responsible for managing themselves.

Which of the Following Are Benefits of Self-Managed Work Teams