If the average service rate is smaller than the average arrival rate an infinitely large waiting line (queue)will form.

Name: If the average service rate is smaller than the average arrival rate an infinitely large waiting line (queue)will form.
Brand: Quizplus
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Quizplus · Accepted Answer

This is known as the condition of a "backlog" or "build-up" in the queue. It means that customers are arriving more quickly than the service agent can serve them, leading to a backlog of customers waiting in the queue.

If the Average Service Rate Is Smaller Than the Average