Compared to the machine bureaucracy, the professional bureaucracy is better for problem solving and for serving individual customer needs.

Question

Quizplus · Accepted Answer

Professional bureaucracy relies on highly skilled and knowledgeable professionals who have the ability to identify and solve problems on their own, as well as to tailor their services to meet individual customer needs. This is in contrast to machine bureaucracy, which relies on standardized procedures and rules that may not be flexible or adaptable enough to address unique problems or customer needs.

Compared to the Machine Bureaucracy, the Professional Bureaucracy Is Better