Jackson Caputo owns and operates Jax Stables,a complete horse service that offers grooming,training,show training for handlers,boarding,and veterinary care.To maintain a quality image,Caputo provides continued training for each employee in the company's operations,objectives,and expected performance standards.What unique aspect of services is Caputo attempting to address?

Question

Quizplus · Accepted Answer

Caputo is attempting to address the heterogeneity of the services provided by his business. By providing continued training for each employee in the company's operations, objectives, and expected performance standards, Caputo is striving to ensure that each customer receives a consistent and high-quality level of service, despite the fact that services provided by individuals may have some degree of variability.

Jackson Caputo Owns and Operates Jax Stables,a Complete Horse Service