Jason graduated from high school and took his mom to dinner after the ceremony.At the restaurant,the server fills their water glasses,checks on their table,and takes care of their requests.Jason notes that the last time he was at this same restaurant,the experience was much worse.This scenario illustrates the ___________ of services.

Question

Quizplus · Accepted Answer

The scenario illustrates inconsistency of services because Jason had a different experience the last time he was at the same restaurant. This shows that the quality of service is not consistent and can vary from one encounter to another.

Jason Graduated from High School and Took His Mom to Dinner