A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.

Name: A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

A service blueprint not only shows the steps in a service process but also indicates the level and nature of customer interaction at each step. This helps service providers to identify and improve customer experience at touchpoints that matter the most.

A Service Blueprint Is a Flowchart of a Service Process