Which of the following statements about job enlargement is accurate?
A)Job enlargement has more positive effects when employees are given more simple tasks.
B)When jobs are enlarged,employees view themselves as less capable.
C)Job enlargement is beneficial because it is positively related to higher quality customer service.
D)The intent behind job enlargement is to decrease the variety of tasks to be performed so that human resources are used effectively.

Question

Quizplus · Accepted Answer

Job enlargement is the practice of adding more tasks or duties to an employee's job. Studies have shown that job enlargement can lead to increased motivation and job satisfaction, as well as higher quality customer service. Option A is incorrect because job enlargement typically involves adding more complex tasks, not simpler ones. Option B is incorrect because research suggests that employees feel more capable when they are able to take on more responsibilities. Option D is incorrect because the intent behind job enlargement is to increase the variety and scope of tasks, not decrease it.

Which of the Following Statements About Job Enlargement Is Accurate