Question 1

Marel knew she should hire more people for the holiday rush, but she didn't have the financial backing to do it. What type of organizational resistance is Marel facing?

Accepted Answer

Marel is facing resource limitations, specifically financial limitations, which is preventing her from hiring more people for the holiday rush.

Question 2

When Sergio Marchionne took over Fiat, he faced an emphasis on the authority hierarchy that caused employees to use only specific channels of communication. What type of organizational resistance did he encounter?

Accepted Answer

The answer of When Sergio Marchionne took over Fiat, he...

Question 3

When a new NBA team approached the city to build a venue for them to play in, the city agreed but with the requirement that the team stay in the city for at least 25 years and pay $1 million in rent each year for the entirety of the contract. The NBA team declined the contract and found another city who agreed to a 15-year deal. What type of organizational resistance did the team encounter?

Accepted Answer

The team encountered resistance due to interorganizational agreements, as the city's terms for the venue contract were not aligned with the team's preferences, leading them to seek a different agreement elsewhere.

Question 4

Organizational behavior is the product of

Accepted Answer

Organizational behavior is a product of many factors, such as individual behavior, organizational culture, communication, leadership, and external influences. Therefore, choice A is the best answer.

Question 5

In Change Competency: According to Gregg Steinhafel, former CEO of Target, the company wants to be known as the king that delivers

Accepted Answer

According to Gregg Steinhafel, former CEO of Target, the company wants to be known for delivering "a great experience and exciting, unique products." Therefore, option B is the correct choice.

Question 6

Cameron was surprised when the head of the company announced that his division would soon have another department head. Cameron had always been the only one in charge of the department and he wondered if the company didn't like how he ran things. What is the reason for Cameron's resistance to change?

Accepted Answer

Cameron's resistance to change is due to his perceived threat to his power as the only department head.

Question 7

The _____ stage of force field analysis involves reducing forces that are maintaining the organization's behavior at its present level.

Accepted Answer

The unfreezing stage of force field analysis involves reducing the forces that maintain the organization's current behavior, making it possible to move to a new state.

Question 8

Last month there were eight injuries in the warehouse where Stefan works. The company has installed safety reminder cards throughout the warehouse to prevent this from continuing. Which part of Lewin's model does this demonstrate?

Accepted Answer

The installation of safety reminder cards is an example of unfreezing in Lewin's model, as it is a step taken to disrupt the current state of things and prepare for a change in behavior.

Question 9

Fifteen people have left Kent's company in the last three months; he decides to send out an employee satisfaction survey to learn more about his employees' feelings toward their jobs. Which aspect of organizational diagnosis is Kent using?

Accepted Answer

Kent is collecting data by sending out an employee satisfaction survey.

Question 10

The first step in organizational diagnosis is to

Accepted Answer

The first step in organizational diagnosis is to gather data about the current operations. This data will be used to identify potential problems and areas for improvement. Without this information, it is impossible to accurately diagnose any issues or implement effective change.

Question 11

Of the following, which would be at the center of all organizational change?

Accepted Answer

Culture is the best choice because it encompasses all aspects of an organization and influences the way people behave, communicate, and work together. Changing the culture of an organization can lead to changes in organizational design, team dynamics, and the reward system. Without a strong and positive culture, any changes made to the other areas may not be sustainable or successful in the long run.

Question 12

Lewin's force field analysis model suggests that a balance of opposing forces creates a

Accepted Answer

Lewin's force field analysis model suggests that a balance of opposing forces creates a state of equilibrium. The model states that any change in the equilibrium state can be achieved by either strengthening the driving forces or weakening the restraining forces. Hence, the correct answer is A) state of equilibrium.

Question 13

Trevor's company announced that starting next month, all employees would be required to wear an ID tag while in the office and that ID tag would be scanned as employees entered and exited the building. Which part of Lewin's model is the company demonstrating?

Accepted Answer

The company is in the "moving" stage of Lewin's model, where they are implementing a change (introducing ID tags for entry and exit) to alter current behaviors or processes.

Question 14

Lewin's three-stage model and Kotter's eight-stage model are used by organizations to

Accepted Answer

Lewin's three-stage model and Kotter's eight-stage model are both used as frameworks for implementing planned change within an organization. They provide a step-by-step process that organizations can follow to effectively manage change and ensure successful adoption of new practices or initiatives.

Question 15

How did Lewin view change?

Accepted Answer

Lewin viewed change as a dynamic balance of forces working for and against change. He believed that change could only occur when the driving forces outweighed the restraining forces. Therefore, change was not seen as a dramatic event or a demonstration of opposing views, but rather as a process of balancing different forces.

Question 16

The management team felt that the product development team was working too slowly so they hired more people. Three months later, the management team was frustrated because product development was still slow. That's when they realized that the team was slow because manufacturing wasn't able to produce prototypes. What did the management team fail to recognize in the organizational diagnosis?

Accepted Answer

The management team failed to recognize that a diagnosis represents the symptoms and may not accurately identify the root cause of the problem. They assumed that the issue was with the product development team and hired more people, without realizing that the bottleneck was in manufacturing.

Question 17

Individual readiness for change should be assessed by understanding the degree of employee satisfaction with the status quo and

Accepted Answer

Individual readiness for change is influenced by the perceived personal risk involved in changing the status quo. Assessing employee satisfaction with the current situation is important, but it only provides insight into the level of contentment or dissatisfaction with the present state, not necessarily their readiness to change it. The potential resistance from outside sources or the organization's policy for employee development may impact change, but they are not direct indicators of individual readiness for change. The financial impact of change may be a factor that influences readiness, but it is not the primary consideration.

Question 18

Taylor is pleased with the way the company develops individual talent and doesn't think he can find another company with the same ideals. Taylor's readiness for change is BEST characterized as

Accepted Answer

Taylor's satisfaction with the company's approach to developing individual talent and belief that he cannot find another company with the same ideals indicate a low readiness for change, as he sees no need to alter his current situation.

Question 19

Even though it would be less expensive for the company to ship products in bulk, the manager continued to ship items individually because that's the way it had always been done. Why is the manager resistant to change?

Accepted Answer

The manager's resistance to change is likely due to habit, as they have always shipped items individually and may be hesitant to change their routine or adapt to new methods.

Question 20

Jake's company supplies the local sports stadium with snack bags of chips to sell during games. Jake requires the stadium to buy a minimum of ten pallets of snacks each season. The stadium would like to switch to a new vendor but signed an agreement for the next five seasons with Jake's company. Which type of organizational resistance does the stadium face?

Accepted Answer

The stadium faces resistance from interorganizational agreements because they have signed a contract for the next five seasons with Jake's company and are required to purchase a minimum amount of snacks. They are restricted from switching to a new vendor. Resource limitations refer to a lack of resources or budget, organizational culture refers to shared values and beliefs within an organization, and organization design refers to the structure and layout of an organization.

Quiz 17: Managing Organizational Change