Essentials of Business Communication 8th Edition by Mary Ellen Guffey

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Your Task. Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company wrote.
@calinelb sent a message to H R Block: "YOU SUCK! I've been waiting for my return more than 3.5 months." 12 Prepare a response based on the following: We are sorry that you feel that way. We certainly can't understand the reason for this long delay. We would like to look into the matter, but before we can respond, we need you to send a DM (direct message) to our customer service desk at @HRBlockAnswers. We will definitely check on this and get back to you.