Essentials of Contemporary Management 6th Edition by Gareth Jones,Jennifer George

تمرين 23

Understanding Controlling
For this exercise you will analyze the control systems used by a real organization such as a department store, restaurant, hospital, police department, or small business. Your objective is to uncover all the different ways in which managers monitor and evaluate the performance of the organization and employees.
How important is behavior control in this organization For example, how much of managers' time is spent directly supervising employees How formalized is the organization Do employees receive a book of rules to instruct them about how to perform their jobs