Introduction to Materials Management 8th Edition by Steve Chapman ,Tony Arnold ,Ann Gatewood ,Lloyd Clive

تمرين 9

Create a House of Quality for a product familiar to you and complete the House of Quality form. Pick at least three different brands of the product to make the competitive comparison. List at least three customer needs inherent in the products and three features that deliver these needs. Identify the interactions among the features and establish target values for your new and improved product.