Business English 10th Edition by Mary Ellen Guffey,Carolyn Seefer

تمرين 191

Writing Application 4.3
As the manager of the Customer Services Division, Milwaukee Breweries, write an e-mail message to Melissa Miller, supervisor, Customer Services. Ask Melissa to draft a form letter that can be sent to groups requesting plant tours. In your e-mail message, explain that the brewery has always encouraged tour groups to see your home plant brewery. However, you cannot sponsor tours at this time because of extensive remodeling. You are also installing a new computer-controlled bottling system. Tours are expected to resume in September. You need a form letter that can be sent to all groups but that can be personalized for individual responses. You want the letter draft by Monday, April 6. The letter should build good customer relations, a primary goal of your tour policy. The letter might enclose a free product coupon and a brochure picturing your operations. Tell Melissa to add any information that she feels would improve the letter.