Business English 10th Edition by Mary Ellen Guffey,Carolyn Seefer

تمرين 44

Writing Application 5.3
Write a personal business letter in response to the following problem. For your home office you ordered a VoIP phone system called the Plantronics Calisto Pro Series DECT 6.0. This hands-free system comes with a Bluetooth headset that allows you to answer your landline, mobile, and VoIP phone calls with one device. It had many other attractive features, and you were eager to try it. When the system arrived, however, you followed all installation instructions and discovered that an irritating static sound interfered with every telephone call you made or received. You don't
know what is causing the static, but the product description promised the following: "Thanks to the system's superior noise-canceling Bluetooth headset with extended mouthpiece, you will always sound professional. The Calisto Pro phone operates on DECT 6.0 frequency, which means that call clarity is not affected by Wi-Fi networks or home appliances, such as the microwave, and you can roam up to 300 feet from the base without suffering any degradation in sound quality."
Because you need a clear signal for your business, you returned the VoIP phone system January 15 by UPS Next Business Day shipping service to ElectroWare, Inc., the Web-based supplier from whom you purchased the system. You still have a copy of the invoice, which states that merchandise may be returned for any reason within 30 days after purchase. You also have the UPS receipt proving that you returned it. However, your Visa statement (No. 5390-3390-2219-0002) has not shown a credit for the return. Your last two statements show no credit for $249.95. You are wondering what happened. Did ElectroWare receive the returned VoIP phone system Why hasn't your account been credited If ElectroWare did not receive the shipment, you want UPS to trace it. Write to ElectroWare, Inc., 22121 Crystal Creek Boulevard, Bothell, Washington 98201-2212. You have complied with their instructions regarding returning merchandise, and you want them to credit your account. You do not want another VoIP phone system from ElectroWare. Be sure to open your letter with a direct request for the action you want taken.