Cengage Advantage Books: Fundamentals of Business Law Today 10th Edition by Roger LeRoy Miller

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Live Chatting with Your State 's Bankruptcy Court
Chatting on social media has become a way of life for most younger people in this country and elsewhere. Online chats preceded social media and are still used at retail Web sites. Today, some tech-savvy employees at bankruptcy courts are using the retail online chat model to answer questions about bankruptcy. Arizona Was First to Use Live Chats
The U.S. Bankruptcy Court for the District of Arizona started live chatting several years ago. It added live chat to its Web site as part of a strategic initiative to educate the public about bankruptcy. Rather than leaving voice messages, people who access the court's Web site can send and receive text messages via an easy-to-use chat box. The court's goal is to respond to a live chat request within thirty seconds.
In 2011, New Mexico became the second state to add online chatting to its bankruptcy court's Web site. Nevada followed with its live chat in 2012.
The courts that have adopted online chatting average about ten chats a day. Most chats last less than ten minutes.
Who Uses Bankruptcy Court Chat Rooms?
At first, only individuals interested in filing for bankruptcy without an attorney used the live chat services. When paralegals learned that they could get quick answers to their questions online, they also began to use the services.
Then, during the real estate meltdown of recent years, many real estate lawyers expanded into the area of bankruptcy law, often as a way to help their clients avoid foreclosure through bankruptcy filings. Many of these lawyers also have used live chat to expand their knowledge of bankruptcy law.
Are there any downsides to live chats with bankruptcy courts? If so, what are they ?