Business 8th Edition by Marianne Jennings

تمرين 20

Janice W. Craig was employed by Drenberg and Associates, an insurance agency. She had approximately 15 years' experience when she started to work at Drenberg in August 1974 and was initially assigned underwriting duties in the personal and commercial lines of insurance. About the time she started to work, Drenberg began a year of explosive growth. Under normal conditions, an agency with 400,000 accounts could expect to acquire approximately 40,000 new accounts in the period of a year. Drenberg grew from 400,000 to 1,200,000 in just over one year. Craig and the agency's employees worked many overtime hours. Yet, in spite of their best efforts, the agency remained 30 days behind in its accounts.
Mrs. Craig was a conscientious perfectionist. She also took over a part of the commercial desk, handling correspondence, renewals, and changes. She was under constant pressure.
In April 1975, Drenberg purchased another agency, thereby acquiring 500 new accounts and an additional employee. Mrs. Craig was given responsibility for supervising the new employee and merging the books of the two agencies. The additional responsibility and mounting pressure began to affect her. She began to feel frustrated and ineffective. She experienced difficulty relating to her coworkers and on occasions had heated exchanges with customers. On September 25, 1975, she engaged in a particularly emotional telephone conversation with one of the agency's customers, after which she eventually left the office in tears.
In addition to Mrs. Craig's difficulties at the office, she was experiencing domestic disharmony. She and her husband argued frequently concerning his drinking habits. She encountered difficulties in relating to her daughters, and her mother's death caused additional internal pressures. On the evening of September 25, 1975, the Craigs again argued, following which she took an overdose of medication.
The following day she sought help at the Tri-City Mental Hospital and was subsequently admitted to Camelback Hospital, where her condition was diagnosed as neurotic depression, or a mental breakdown.
Mrs. Craig filed a claim with the Industrial Commission wherein she related facts establishing that she was suffering from a disabling mental condition brought on by the gradual buildup of the stress and strain of her employment.
Should Mrs. Craig receive workers' compensation? [ Fireman's Fund Ins. Co. v Industrial Comm'n, 579 P.2d 555 (Ariz. 1979)]