Management 13th Edition by John Schermerhorn,Daniel Bachrach

تمرين 19

In order to be consistently persuasive when communicating with others in the workplace, a manager should build credibility by __________. (a) making sure rewards for compliance are clear
(b) making sure penalties for noncompliance are clear
(c) making sure they know who is the boss
(d) making sure good relationships have been established