Economics 1st Edition by Dean Karlan,Jonathan Morduch

تمرين 16

Large telecom companies like AT T routinely send repair technicians to customers' homes. Although they are skilled laborers, they must usually train on the job, so it takes some time for them to reach a high standard of quality. In addition, their work cannot be constantly supervised. Explain why an efficiency wage could help telecom companies to increase the productivity of repair techs.