Communicating at Work: Strategies for Success in Business and the Professions 11th Edition by Ronald Adler,Jeanne Marquardt Elmhorst,Kristen Lucas

تمرين 15

Identify the instrumental, relational, and identity messages employees seem to have received from management as Sundown's business grew. What functions of downward communication do you notice? Can you find examples of upward and horizontal communication in this case study? How could Sundown improve its upward communication flow?