Financial & Managerial Accounting 17th Edition by Jan Williams ,Susan Haka,Mark Bettner,Joseph Carcello

تمرين 57

Balanced Scorecard
Ricoh Company Ltd. , a leading supplier of office automation equipment and electronics, has implemented a balanced scorecard. Match each of the performance indicators from their scorecard below to the four balanced scorecard perspectives (Financial, Customer, Internal Processes, and Learning and Growth).
a. Number of Customer Relationships Managed.
b. Hours of Employee Training.
c. Customer Service Quality Ratings.
d. Revenue Growth.
e. Customer's Total Cost of Ownership.
f. Asset Utilization.
g. Employee's Competitor Knowledge Increased.
h. Pounds of Recycled Waste Products.