Business Driven Technology 6th Edition by Paige Baltzan

تمرين 11

Build Your Own Business
The web contains numerous examples of customer power. Examples include www.ihatedell.net and www.donotbuydodge.ca. Customers are using YouTube, Myspace, blogs, and a number of other web tools to slam or praise companies. Do you believe that the most influential person in your business is the customer How could customers hurt or help your business Will your employees agree that customers are the most important part of the business