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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

النسخة 7الرقم المعياري الدولي: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

النسخة 7الرقم المعياري الدولي: 9780071289276
تمرين 13
Critique the "Distinctive Characteristics of Service Operations" by arguing that the characteristics of, customer participation, simultaneity, perishablity, intangibility, and heterogeneity, may apply to goods as well.
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The business happens in two ways dependi...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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