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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

النسخة 7الرقم المعياري الدولي: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

النسخة 7الرقم المعياري الدولي: 9780071289276
تمرين 5
Characterize Xpresso Lube in regard to nature of the service act, relationship with customers, customization and judgment, nature of demand and supply, and method of service delivery.
التوضيح
موثّق
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The success of a service firm largely de...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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